Privacy policy

At Clenzy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)

b. Non-Personal Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website

c. Order Information

  • Products purchased
  • Transaction details
  • Delivery preferences

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Communicate order updates and customer support
  • Improve our website, products, and services
  • Send promotional offers (only if you opt-in)
  • Prevent fraudulent transactions and ensure security

3. Cookies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings, but this may affect certain functionalities of the website.

4. Third-Party Services

We may share your information with trusted third-party service providers to operate our business effectively, including:

  • Payment gateways (e.g., Razorpay, PayU, Stripe)
  • Shipping and logistics partners
  • Marketing and analytics tools (e.g., Google Analytics, Meta Ads)

These third parties are obligated to protect your data and use it only for the services they provide.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Customer Rights

As a user, you have the right to:

  • Access the personal information we hold about you
  • Request correction or updates to your data
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at veerclgws@gmail.com.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Clenzy.in
 Email: veerclgws@gmail.com