Terms of service

Welcome to Clenzy. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Account Terms

  • You agree to provide accurate, current, and complete information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account details.
  • We reserve the right to suspend or terminate accounts found to be providing false or misleading information.

2. Pricing and Payment

  • All prices listed on our website are in INR (₹) and inclusive/exclusive of applicable taxes as mentioned.
  • We reserve the right to change prices at any time without prior notice.
  • Payments can be made through secure third-party payment gateways or Cash on Delivery (if available).
  • Orders will only be processed after successful payment confirmation (except COD orders).

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and details are accurate.
  • However, slight variations in color, size, or appearance may occur due to lighting, display settings, or manufacturing differences.
  • We do not guarantee that all product information is error-free, complete, or current.

4. Order Acceptance

  • Once an order is placed, you will receive an order confirmation. This does not signify final acceptance.
  • We reserve the right to accept or cancel any order due to:
    • Product unavailability
    • Errors in pricing or product information
    • Suspicious or fraudulent activity
  • If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

  • Orders are processed within 5-7 business days.
  • Delivery timelines may vary based on your location and logistics partner.
  • While we strive for timely delivery, delays may occur due to unforeseen circumstances.
  • Clenzy is not liable for delays caused by courier services or external factors.

6. Returns and Refunds

  • We accept returns and refunds subject to our Return Policy.
  • Customers must raise a return request within the specified period mentioned on our website.
  • Products must be unused and in original packaging to qualify for returns.
  • Refunds will be processed within a reasonable time after approval.

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent activity
  • Violating any applicable laws or regulations
  • Transmitting harmful code, viruses, or malicious software
  • Misusing or attempting to disrupt the website’s functionality

We reserve the right to restrict or terminate access if such activities are detected.

8. Limitation of Liability

  • Clenzy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability, if any, shall not exceed the amount paid by you for the product in question.
  • We do not guarantee uninterrupted or error-free access to our website.

9. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Clenzy and is protected by applicable laws.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Governing Law

  • These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Moradabad, India.

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.
  • Continued use of the website after changes implies acceptance of the updated Terms.

12. Contact Information

For any questions regarding these Terms of Service, please contact:

Clenzy.in
📧 Email: veerclgws@gmail.com