Refund policy

Return & Refund Policy:

At Clenzy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging
  • The product must be returned with all accessories, tags, and invoices
  • The return request must be raised within the specified timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 15 days of receiving your order.
  • Requests made after this period may not be accepted.

3. Refund Process & Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • If approved, your refund will be processed within 5-7 business days.
  • Refunds will be issued:
    • To the original payment method (for prepaid orders)
    • As store credit or bank transfer (for COD orders, if applicable)

4. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect items.
  • To request an exchange, please contact us within 15 days of delivery.
  • Exchanges are subject to product availability.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or wrong product, please contact us within 7 days with:
    • Order details
    • Clear photos/videos of the issue
  • After verification, we will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)
  • Products without original packaging or accessories
  • Personal care items or hygiene-sensitive products (if applicable)
  • Items marked as non-returnable on the product page

7. Return Shipping Costs

  • If the return is due to a defect, damage, or incorrect product, we will cover the return shipping cost.
  • For other returns (e.g., change of mind), return shipping charges may apply or be deducted from the refund.

8. Cancellation Policy

  • Orders can be canceled before they are shipped.
  • Once shipped, cancellations may not be possible.

9. Contact Us

If you have any questions or wish to initiate a return, please contact us:

Clenzy.in
📧 Email: veerclgws@gmail.com